Frequently asked questions.

Motus Gratis products are designed in Canada, with an emphasis on thoughtful construction, everyday comfort and performance where it matters.

Use the fit and size information on each product page, or visit our Size & Fit guide. If you are between sizes or need help, contact us before ordering.

Material composition, performance details and care instructions are listed on each product page. Always follow the garment care label for the most accurate instructions.

Contact us as soon as possible at team@motusgratis.com. We will do our best to help, but changes or cancellations cannot be guaranteed once an order has entered processing.

We carefully pack orders by hand and aim to ship within one to three business days.

Standard shipping to Canada and the United States is free on orders of CAD $200 or more, after discounts and before taxes. For other currencies, the equivalent threshold is calculated at checkout. Paid shipping and express rates are shown at checkout.

Yes. Once your order ships, you will receive a tracking number by email. Canadian orders ship with Canada Post; U.S. orders transfer from Canada Post to USPS for final delivery.

No. Duties, customs fees, taxes, brokerage fees and other border-related charges are the responsibility of the customer.

You may request a return for eligible items within 14 days of receiving your order.

Returned items must be unworn, unwashed, unused, free of scents or marks, and returned with their original tags and packaging.

Return shipping is the customer’s responsibility. We recommend tracked shipping. Approved refunds are issued to the original payment method after the return is received and inspected.

Email team@motusgratis.com with your order number and the reason for your return, or use our Contact Us page. We typically reply within one to two business days.